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Frequently asked questions ?
01. How can I track my order?
- Once your order is shipped, you'll receive tracking updates via WhatsApp. We typically ship within 24 hours. If you don’t use WhatsApp, feel free to call us at 9888848871 for tracking details.
02. What is your return and refund policy?
- You can return your order within 7 working days. Please ensure the original tag is not removed, as this will be required for the return to be accepted.
03. Do you offer free shipping?
- Yes, we offer free shipping on orders above ₹500.
04. How long does delivery take?
- Our average delivery time is 3 days. However, it may take up to 7 working days due to holidays or deliveries issue or to certain some cities.
05. Do you offer gift packaging?
- Yes, we offer gift packaging through WhatsApp. Prices start at ₹250, depending on the quantity of jewelry. Please whastapp us your order number for gift packing 9888848871
06. What materials are used in your jewelry?
- Our jewelry is made from copper, silver, and brass. Please refer to the product description for specific details about each piece.
07. What payment methods do you accept?
- We accept Cash on Delivery (COD), UPI, net banking, and all major cards.
08. Are there any ongoing promotions or discounts?
- You can use the discount code LOVE10 to get 10% off your order. This is a limited-time offer.
09. Can I cancel or change my order?
- Yes, you can. Please inform us as soon as possible. Frequent cancellations may result in account suspension to prevent fake orders.
10. How can I contact customer support?
- You can reach us via WhatsApp at 9888848871. Our working hours are Monday to Saturday, from 11:30 AM to 8:00 PM.
11. Do you offer custom jewelry?
- Yes, we offer customization for some pieces. Please contact our expert at +91-9888848871 for more details.
12. How should I care for my jewelry?
To extend the life of your jewelry:
- Avoid contact with water and sprays.
- Store it in a plastic pouch.
- Avoid velvet boxes for storage.